Terms and Conditions of Service

UltraEMB welcomes you to our official website. By accessing our services for embroidery digitizing, vector artwork, and custom embroidery patches, you agree to the following terms and conditions. We reserve the right to amend these terms at any time to reflect changes in the digital apparel industry.

Modification of Website & Services:

The technical information, pricing, and service descriptions for our digitizing and vector art are subject to change without prior notice to ensure we provide the latest industry standards.

Limitation of Liability:

UltraEMB is dedicated to the timely delivery of all professional embroidery digitizing and custom patch orders. However, UltraEMB is not responsible for any consequential damages or production delays once the digital files or physical goods have been delivered and accepted by the customer.

Copyright & Intellectual Property:

All vector illustrations, embroidery designs, and website content are the intellectual property of UltraEMB. Unauthorized duplication of our digitized designs or proprietary images is strictly prohibited.

Payment Terms:

We offer secure payment processing for all logo digitizing and patch production orders. We accept Visa, MasterCard, American Express, and Discover. Customers are billed based on the agreed-upon rates at the time of order placement. For high-volume bulk custom patch orders, please contact us for specialized invoicing.

Price Structure:

Our pricing for embroidery digitizing and vector art conversion is transparent. However, prices may vary based on the complexity of the design, stitch density, or specialized custom patch materials (such as PVC or Flexstyle).

Refund & Satisfaction Guarantee:

We stand behind our craftsmanship. UltraEMB offers a 7-day money-back guarantee on our digitizing services. If the sew-out does not meet your technical expectations, we will provide unlimited edits or a full refund.

Shipping & Digital Delivery:

Standard embroidery digitizing and vector artwork files are delivered digitally via email or our secure customer portal. Physical products, such as custom embroidery patches, are shipped via reliable air or land couriers, with shipping costs calculated based on the delivery destination.